美国一份研究报告总结了客人在酒店客房里的一些基本活动规律，共有50条。这些活动规律在一定程度上反映了客人在酒店客房里的一些习惯和需求。作为酒店人可以借鉴这50条活动规律作为改进客房服务的参考。意在关照酒店人自身的服务素养，以期更好地了解客人的需求，从而为其提供主动的、人性化的超前服务。
以标准客房为例
1.选择靠墙一边床睡觉。
to choice the bed beside the wall.
2.躺着看电视。
lying down watching TV.
3.如果叫送餐到房间，90%客人有问题困扰。
a guest, who ask a meal delivering to hisroom, might be some problem with him at percentage of 90.
4.进门后一定会查看冰箱。
to check the fridge once coming into his room.
5.喜欢把钱财藏在席梦思下面，而非保险柜。
to hide his wealth under mattress ratherthan security box.
6.如果知道隔壁是位女士，会靠墙侧耳倾听。
he is likely to look for a possibility forhis peeking after Suring a woman at next door.
7.会拿起电话听一下，再放下。
to pick up a set phone on bed table for checking, thenput down boringly.
8.如果马桶盖覆盖，会掀起来看，但不一定会立即使用。
not for that purpose of using toilet, butlike to check if its cover is in down shaping.
9.会打开水龙头放水。
he like to turn off the tap of water pipe to see waterfill out.
10.会在房间望着天花板发呆一会。
he may rise his head up to watch the ceiling for awhile.
11.客人一般穿条内裤进卫生间洗浴，但光着身子出来卧室。
Guest, who wears underwear normally, go totoilet for bath, but out in cloth less completely.
12.客人不喜欢光着身子量体重，喜欢光着身子照镜子。
They dislike to weight themselves, butwatch themselves in front of mirror.
13.客人不喜欢开着电视谈情，但喜欢开着电视巫山云雨。
They don’t go in way of TV showing for lovechatting, but do go in way of TV showing for lave making.
14.喝了酒的客人不看电视，却发几个小时的短信。
Guests, who drank heavily, keep messagessending instead of watching TV.
15.就像菜肴打荷吸引客人食欲，客房舒适度激发客人的异性渴望(打荷，菜肴装盘整形)。
Just like dishing up which feeds its charming toguests’stomach,beautiful rooms let them sexual desire in mind.
16.客人可能会认为天花顶上的烟感探头是隐蔽摄像头。
Guests may believe the detector above theceiling for fire alarming is an invisible camera.
17.刚进房的客人最不愿意这个时候有人敲门。
Guests who just come in his room, aredislike to be bothered by knocking door.
18.刚进房的客人这个时候电话铃响会吓一跳。
Guests may get startled by sudden ring whenthey are just in their rooms.
19.如果客房隔音不好，过道传来女性的声音，客人会屏息静听。
If poor acoustic partition between corridorand rooms, a tender female voice leakages into rooms, guests may be listeningcarefully by keeping their breathing.
20.客人进房打开电视，只会不停的翻转频道，不会观看。
Guests may turn channels shifting one byone without stop at beginning entrance of the rooms.
21.年轻亮丽的女服务员在客房让客人不自在。
Pretty housekeeping that comes in rooms maylet guests be uneasy.
22.文笔很好的女客人在客房会写一份情书，但很少寄出。
Woman who is keen on love letter writingmay work for her hobby, but never use it.
23.高端客人会认为客房的电话反而不安全。
Rich men oppositely believe phone in roomsmay involve to something trouble.
24.客人希望客房备有大裤衩短裤和汗衫，而非浴袍。
Guests wish big pants & T-shirts inready rather than bathrobes.
25.客人报复不合理的高房价是开着热水睡到天亮。
hot water keeping open may be inconsecutive over night because angry guests do it for revenge again high pricerooms.
26.客人对廊道对面客房的警惕性高于隔壁房间。
Guests may be on the alert the oppositeroom of his rather than next door.
27.不得己，客人是不会去行政酒廊的，那里的狭小空间更不方便。
Only when they have to do will Guests notgo to Executive Lounge for friends meeting.
28.现在的隐蔽式喷淋消防让客人认为是楼上报废的下水管接口。
Guests may be surely on useless sink aboveceiling, which actually is an invisible fire drenching.
29.下榻三天以内的客人几乎不会坐到写字桌前。
Guests never use desk within three dayslodging.
30.有不安全感的客人会开着全部灯和电视睡到天亮。
Once guests feel unsafe over night, theycould take measure with turning lamps even TV on.
31.在新鲜感的客房，会让长期无性生活的夫妇激起欲望。
Deluxe rooms may inspire their sexualdesire of couple who have been in nonnative period.
32.就算英文特好，但不属于酒店人士，仍然不懂“housekeeping”的意思。
Evenpeople with English knowledge, if he is not circle of hotels field, still failto understand the meaning of housekeeping exactly.
33.客人有事会找前台或总机，很少找房务中心。
Guests never know rooms service centreavailable, they always ask front desk or operators for assistance.
34.女客人出门会弄整齐床上被褥，男人永远不会。
Female guests may make their beds beforegoing out, but males may not.
35.客人不明白为何要免费送安全套，而不送口香糖。
Guests wish their amenity of chewing gum,instead of condom.
36.客人会觉得男服务员在房间更尴尬，行李生除外。
Guests could be more uncomfortable withmale attendants except bellboy.
37.许多客人不知妇女专用洗涤器为何物，猜测后只好用来冲洗脚。
Guests are unaware of women’s washer, theyuse them for their feet washing.
38.客人很想把盥洗台上的小镜子取下，然后躺在床上欣赏自己。
Guests would take an imagine of mirrorenjoying themselves by lying on beds, but they fail a try of remove it fromwall in toilet.
39.许多客人把挂着的地巾用来擦干头发。
Some time floor towels are wrongly used todry out with them by guests.
40.很多客人不相信直接饮用水，宁愿喝瓶装矿泉水。
Guests would drink bottle of water ratherthan pipe purity water.
41.高危人群喜欢在卫生间关闭灯关闭门呆一会，但洗浴时要大开卫生间门(高危人群——高危人群是指社会上的一些具有某种危险性高的特征的人群组合，而这不仅包括生理上的，也包括心理上的高危)。
A guest, who bears occupations risk, wouldclose themselves in dark toilets but in open door when they take bath.
42.贵重小提包一定放在床头靠墙里面。
Handbag must be put in wall beside of thebed.
43.如果没有服务员帮助，客人几乎不会填写洗衣单。
Guests are only able to fill their washinglists under aid of housekeeping.
44.客人永远不自己动手熨烫衣服。
Guests never iron the clothing’s because they believethat’s only housemaid’s job.
45.客人越来越找不到客房总开关。
More and more guests couldn’t find the master switchwhen they are in the rooms.
46.客人越来越打不开电视机。
Even they are more and more confuse on unknowing cableTV knowledge.
47.客人几乎弄不懂空调控制器。
And worst happening make them rage when guests couldrun with air-conditioned.
48.客人总是在寻找遥控器，虽然一分钟前还在手上。
Guests have always been looking for the TVremote controller, vent a minute ago, they hand it.
49.客人找不到藏在抽屉里吹风机。
If hair drier is in drawer, nobody know where it is.
50.客人会把满满烟灰缸倒进马桶里，不会倒进垃圾桶。
Guests like to put full ashtray intotoilet, not use ash bin.
